Soporte

No. Your identity is a key the app creates on your phone the first time you open it. There’s no email, no username and no password.

Each person installs FuaFlow CRM, which is free. You tap “+” › “Invite your team”, and the app gives you a code and a QR that last 15, 30 or 60 minutes, for one person or for several. In their FuaFlow CRM, each person opens “My team”, taps “Join” and pastes the code or scans the QR. As soon as they join, they show up in “Your team”.

Their numbers for the day (calls, contacts, appointments, sales and assists), the appointments they share with you, their busy hours and their SOS. Their clients, notes and voice notes stay on their phone: you don’t see them. Each person decides from their FuaFlow CRM what they send you, and can leave your team anytime.

In Calendar › Team you see your team’s appointments, as a list or by hour, with who is available at each hour. Tap an appointment and then “Add a partner”: you pick the person and the role they go in, such as closer or support. Both get it in their FuaFlow CRM, and from there they answer whether they’re going and write to each other in the appointment’s chat.

Long-press the message. “Report” sends us that message for review; we keep it 90 days and, if needed, remove whoever sent it from the relay. They aren’t told who reported it. “Block” stops showing you their messages on your phone.

Yes. Everything is saved on your phone first, and what you send your team goes out on its own when there’s signal again.

With the copy of your key: in Settings › Data Management, “Copy of your key” saves it encrypted with a password only you know. On the new phone, when setting up your team, tap “Already had a team? Get it back” and use that copy. Without the copy, or without its password, no one can recover your team, not even us: you’d have to create another one and invite your team again.

No. What goes between your FuaFlow Teams and your team’s FuaFlow CRM travels end-to-end encrypted through our relay server, which only moves sealed envelopes. The little the relay does keep is in the privacy notice.

Downloading the app is free, and your team uses FuaFlow CRM for free. Whoever leads pays a monthly subscription based on how many people on their team connect: Team 5, 20, 50 or 100, and Business 250 or 500. Only connected people count, not invitations. The first month is free.

The price in your currency is set by the store, and you see it in the app before paying. It renews every month; cancel it in your store’s subscription settings at least 24 hours before the renewal date. If it ends, the app becomes read-only: your data stays and you can view, export or back it up without paying, and your team pauses: their numbers for the day stop reaching you until you reactivate it. The details are in the terms of use.

In Settings › Data Management, “Delete my data” (“Delete all data” in version 1.0) erases what you recorded on this phone: people’s records, activities, appointments, notes, voice notes, photos and products. Your business’s data stays so your team can keep working. To have the relay forget your team and your key, write to us.

From the app, in Settings › “Report a problem”, or by email, with three things: what you were doing when it happened, what you expected to happen and what happened instead. If you can, add a screenshot and your phone model.